Terms and Conditions

Dr. Ho's HK operates this store and website, including all related information, content, functionality, tools, products, and services, to provide you, the customer, with a seamless shopping experience (the "Service"). Dr. Ho's HK is powered by Shopify technology, which enables us to provide the Service. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Service, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have been informed of the information collection, use, and disclosure practices described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "Personal Information," we mean information that identifies you or can reasonably be linked to you or another person. Personal Information does not include anonymously collected or de-identified information, which is information that cannot be identified or reasonably linked to you. We may collect or process the following categories of Personal Information, including inferences drawn from that information, based on how you interact with the Service, where you live, and as permitted or required by applicable law:

  • Contact details include your name, address, billing address, shipping address, telephone number and email address.
  • Financial information includes credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment methods, payment confirmations and other payment details.
  • Account information includes your username, password, security questions, preferences, and account settings.
  • Transaction information includes items you viewed, added to your shopping cart, added to your wish list, purchased, returned, exchanged, or cancelled, as well as your past transaction history.
  • Contact Us includes information you provide when you correspond with us, such as when you submit a customer support inquiry.
  • Device Information includes information about your device, browser or internet connection, your IP address, and other unique identifiers.
  • Usage Information includes information about your interactions with the Service, such as how and when you browse or interact with the Service.

Personal information sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, contact us, or otherwise provide us with your personal information;
  • Automatically collected through the Service, including from your device when you use our products or services, visit our website, and through cookies or similar technologies;
  • From our service providers , including when we entrust them to provide specific technologies, or collect or process your personal information on our behalf;
  • From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or the type of services you use, we may use your personal information for the following purposes:

  • Providing, adjusting, and improving the Service. We use your personal information to provide the Service, including fulfilling your contract with us; processing your payments; fulfilling your orders; remembering your preferences and items of interest; delivering account-related notifications; processing purchases, returns, exchanges, or other transactions; establishing, maintaining, and otherwise managing your account; arranging shipments; facilitating returns and exchanges; enabling you to post reviews; and creating a personalized shopping experience for you, such as recommending products related to your purchase history. This may include using your personal information to more accurately adjust and improve the Service.
  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications via email, text message, or postal mail, and displaying online advertisements for products or services on the Service or other websites based on your prior purchases, items added to your shopping cart, or other activity on the Service.
  • Security and Fraud Prevention. We use your personal information to verify your account; provide a secure payment and shopping experience; detect, investigate, and take action on possible fraudulent, illegal, unsafe, or malicious activity; protect public safety; and keep our Services secure. If you choose to use the Services and register an account, you are responsible for safeguarding your account credentials. We strongly recommend that you do not share your username, password, or other login details with others.
  • Contact you. We use your personal information to provide customer support, respond to your requests, deliver efficient service, and maintain our business relationship with you.
  • Legal Reasons. We may use your personal information to comply with applicable laws or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes governed by this Privacy Policy. Such circumstances may include:

  • With Shopify, suppliers, and other third parties who provide services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
  • With business and marketing partners to provide you with marketing services and advertising. For example, we work with third-party services through Shopify to support personalized advertising based on your online activities across different merchants and websites. Our business and marketing partners use your information in accordance with their respective privacy statements. Depending on your location, you may have the right to request that we not share your information for the purpose of delivering targeted advertising and marketing based on your online activities across different merchants and websites.
  • When you instruct, request, or otherwise consent to us disclosing certain information to a third party, such as for product shipment or use of the Services through social media widgets or login integrations.
  • With our affiliated companies or other members of our corporate group.
  • In business transactions (such as a merger or bankruptcy), to comply with any applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Service, our rights, the rights of our users, or others.

Relationship with Shopify

The Service is hosted by Shopify, and Shopify collects and processes personal information about your access and use of the Service to provide and improve the Service. Information you submit to the Service will be transferred to and shared with Shopify and third parties, which may be located outside of your country of residence, to provide and improve the Service. Furthermore, to protect, expand, and improve our business, we use certain enhanced features provided by Shopify that combine data and information collected from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these cases, Shopify will be responsible for processing your personal information, including responding to requests you make regarding your rights to use your personal information for these purposes. For more information about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy . Depending on where you live, you may be able to exercise certain rights regarding your personal information here : Shopify Privacy Portal .

Third-Party Websites and Links

The Service may contain links to websites or other online platforms operated by third parties. If you visit a website that is not affiliated with or controlled by us, we recommend that you review the privacy and security policy, as well as other terms and conditions, of that website. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information therein. The information you provide on public or semi-public platforms (including information you share on third-party social networking platforms) may also be seen by other users of the Service and/or users of the third-party platform, and our or third parties’ use of such information is unrestricted. Our provision of such links does not imply that we endorse the content on such platforms or their owners or operators, unless otherwise disclosed in the Service.

Children's Information

This service is not intended for children, and we do not knowingly collect any personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details provided below to request that information be deleted. As of the effective date of this Privacy Policy, we have not knowingly "shared" or "sold" (as such term is defined under applicable law) the personal information of individuals under the age of 16.

Information security and retention period

Please note that no security measures are perfect or impenetrable, and we cannot guarantee complete security. Furthermore, information you transmit to us may not be secure during transmission. We recommend that you do not transmit sensitive or confidential information to us through unsecured channels.

How long we retain your personal information depends on a number of different factors, such as whether the information is needed to maintain your account, provide you services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and only apply in certain circumstances. In certain circumstances, we may be able to deny your request based on the law.

  • Right of access/right to know. You may have the right to request access to the personal information we hold about you.
  • Right to Deletion. You may have the right to request deletion of personal information we maintain about you.
  • Right to Correction. You may have the right to request that inaccurate personal information we maintain about you be corrected.
  • The right to data portability. Under certain circumstances and certain exceptions, you may have the right to obtain a copy of the personal information we hold about you and request that we transfer it to a third party.
  • Manage communication preferences. We may send you promotional emails, and you can stop receiving them at any time by using the unsubscribe option displayed in the email. Even if you opt out, we may still send you non-promotional emails related to your account or orders.

You can exercise any of these rights by contacting us through the specific methods provided within the Service, or by using the contact details provided below. For more information about how Shopify uses your personal information and any rights you may have, including with respect to the data that Shopify processes, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of the rights listed above. Where permitted or required by applicable law, we may need to verify your identity before processing your request. Subject to applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting a request from an agent, we will require the agent to provide proof that you authorize them to act on your behalf and may require you to verify your identity directly with us. We will respond to your request promptly and in accordance with applicable law.

complaint

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision or to lodge a complaint with your local data protection authority using the contact details listed below.

International Transfers

Please note that we may transfer, store and process your personal information outside of your country of residence.

If we transfer your personal information outside the EEA or the UK, we will do so based on recognised transfer mechanisms such as the EU Commission’s standard contractual clauses or any equivalent contracts issued by the UK competent authorities (as appropriate), unless the destination to which the data is transferred is deemed to provide an adequate level of protection.

Privacy Policy Changes

We may occasionally update this Privacy Policy to reflect changes in our practices or as necessary for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please call us, email us at info@drho.com.hk, or contact us at: 66 Mody Road, Flat 909A, 9/F East Wing Tsim Sha Tsui Centre, Tsim Sha Tsui, KL, 0, HK